Error "No input source supplied to the exporter" occurs when attempting to view an archived report in RSA Identity Governance and Lifecycle 6.9.1

[#1]

Article Number

000033240

Applies To

RSA Product Set: RSA Identity Governance and Lifecycle (RSA G&L)
RSA Version/Condition: 6.9.1
 

Issue

When opening a report, clicking Saved Results, and pressing View to view the previously saved report the report does not display. Instead the below error occurs:

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The following following error displays:

net.sf.jasperreports.engine.JRRuntimeException: No input source supplied to the exporter.

 

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The aveksaServer.log file ($AVEKSA_WAR_DIR/log/aveksaServer.log) shows the following exception:

 

03/16/2016 20:49:07.221 ERROR (http-0.0.0.0-8443-3) [com.aveksa.server.report.Report] Error while loadSavedResults
java.lang.NullPointerException
                at com.aveksa.server.report.Report.updateFooterDate(Report.java:648)
...
Caused by: java.lang.NullPointerException
                at com.aveksa.server.report.Report.updateFooterDate(Report.java:648)
                at com.aveksa.server.report.Report.loadSavedResults(Report.java:617)
                ... 84 more

Cause

This issue can occur if the report style that the archived report is based on is no longer present on the system. This should not occur normally but may occur if the report is migrated from a different system that does not contain the same custom styles.

 

Resolution

This problem has been reported as engineering ticket ACM-63770 to be fixed in a future release.
 

Workaround

Perform the following steps to resolve this issue:

Save the report definition specifically with a new style such as the "Default Style".

1. Select the problem report.   
2. Select "Edit"
3. On the bottom of the Edit page press the "Style" button.
4.  Select the "Default" style from the list of styles and press OK.
5. Press OK again to save the report.

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New reports generated from this report will now format and display correctly.