When defining a hyperlink in the email body of a workflow node, the hyperlink is not saved.
In the following example, the
Manual Fulfillment node of the
Manual Activities fulfillment workflow is being edited to include the text
View Job as a hyperlink to a URL with a job level variable called
${JobURL}. After clicking
OK, OK, and
Save to save the workflow changes, the text
View Job is retained in the email body but there is no hyperlink. In the user interface navigate to
Requests >
Workflows >
Fulfillment tab >
Manual Activites >
Manual Fulfillment > right-hand side under
Activity Node Properties, Email section >
Edit Message ... >
top right corner drop-down menu >
Hyperlink >
OK >
OK >
Save.
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This is what the email body looks like after the workflow changes have been saved. Note the text
View Job is not a hyperlink.
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This issue occurs when the URL of the hyperlink definition is a job level variable.
This is a known issue reported in engineering tickets ACM-101726 and ACM-101767.
This issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
- RSA Identity Governance & Lifecycle 7.1.1 P05
- RSA Identity Governance & Lifecycle 7.2.0
After the patch, the email will look like this:
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