Article Number
000028218
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Product/Service Type: Appliance
RSA Version/Condition: 7.0.0, 7.0.1, 7.0.2
Issue
After a failed attempt to backup the RSA Identity Governance & Lifecycle database, any subsequent attempts to backup the database fail with an error similar to:
- [Ljava.lang.StackTraceElement;@382839bd
0 [main] ERROR com.aveksa.cli.BaseExecCLIModule - [Ljava.lang.StackTraceElement;@382839bd
This failure occurs when backing up from the user interface (
Admin >
System >
Backup tab) or when running the
AVDB_Export_AVUSER.sh export utility from the command line interface.
Cause
This error occurs when a previous export of the database has failed. A successful export deletes the temporary table AVDB_Export_AVUSER.job. If a backup is interrupted, this table may not get cleaned up. A subsequent backup/export of the database will detect the existence of this table and be unable to continue.
This is a known issue reported in engineering ticket ACM-81423.
Resolution
This issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:
- RSA Identity Governance & Lifecycle 7.0.2 P06
- RSA Identity Governance & Lifecycle 7.1.0
The fix is to delete the
AVDB_Export_AVUSER.job table before starting the export.
Workaround
To workaround this issue, drop the temporary table and run the backup again. Login to SQL*Plus as
avuser:
$ sqlplus avuser/<password>
SQL> drop table avuser."AVDB_EXPORT_AVUSER.job";
SQL> exit
