Log artifact generation fails with the following error on the UI >
Admin >
Diagnostics >
Log Artifact:
Image descriptionThe following error is being logged in the
aveksaServer.log:
05/30/2022 09:53:09.232 ERROR (LogArtifactJob) [com.aveksa.gui.pages.admin.downloadLogs.LogArtifactJob] Error while executing log artifact job, java.io.IOException: No such file or directory
The log artifact generation log stop at Telemetry Logs, as seen in the log file
/home/oracle/CollectedLogs/LogArtifactSummary.log:
Informational messages reported during this run:
Gathering ACM Logs (Start: 8/1/22 10:33 AM)
Gathering ACM Logs (Stop: 8/1/22 10:33 AM)
Gathering Aveksa Server Logs (Start: 8/1/22 10:33 AM)
Gathering Aveksa Server Logs (Stop: 8/1/22 10:33 AM)
Gathering AFX Logs (Start: 8/1/22 10:33 AM)
Gathering AFX Logs (Stop: 8/1/22 10:33 AM)
Gathering Migration Logs (Start: 8/1/22 10:33 AM)
Gathering Migration Logs (Stop: 8/1/22 10:33 AM)
Gathering Patch Logs (Start: 8/1/22 10:33 AM)
Gathering Patch Logs (Stop: 8/1/22 10:33 AM)
Gathering Oracle Logs (Start: 8/1/22 10:33 AM)
Gathering Oracle Logs (Stop: 8/1/22 10:33 AM)
Gathering ASR Report (Start: 8/1/22 10:33 AM)
Gathering ASR Report (Stop: 8/1/22 10:34 AM)
Gathering Telemetry Logs (Start: 8/1/22 10:34 AM)
Edit the
Customer Name and remove the forward slash "/":
- Go to the UI > Admin > System > Settings, Click Edit
- Scroll to the Environment section, and edit Customer Name value to remove the forward slash "/"
Image description
- Click OK to save the change