Recursive Faulty view upon clicking on 'Additional Information' under CR link in the Activity/Approval tabs in RSA Governance & Lifecycle

[#1]

Article Number

000068263

Applies To

This is a known issue in the following versions:

• RSA Identity Governance & Lifecycle 7.5.0 P08
• SecurID Governance & Lifecycle 7.5.2 P04

Issue

After Navigating to Approvals/Activities and Upon clicking on the change request link and then if you expand the option of 'Additional information' there, the content of this expanded additional information is not displayed, recursive view with the same information from the initial popup of "change request link" is displayed again.

As per the below screenshot, recursive view with the same information from the initial popup of "change request link" is displayed again after expanding "Additional Information"
Image description

and the below error message in aveksaServer.log,

08/10/2023 08:44:44.519 ERROR (default task-4) [com.aveksa.gui.pages.changeRequest.detail.ChangeRequestDetailHelper] Exception occurred while rendering the Addional information.[Ljava.lang.StackTraceElement;@268223a2
08/10/2023 08:44:44.520 DEBUG (default task-4) [com.aveksa.server.utils.Step] Starting execution step: null.. , Time Elapsed=-5 secs STARTING method=ExecuteStep subTask=start

 

Resolution

This issue is resolved in the following versions:

• SecurID Governance & Lifecycle 7.5.2 P08
• RSA Governance & Lifecycle 8.0.0 P01