Review escalation workflows sometimes do not trigger in RSA Identity Governance & Lifecycle

[#1]

Article Number

000037446

Applies To

RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.1.0, 7.1.1
 

Issue

When a review is generated and changed to review state Active via a review escalation workflow, other review escalations configured on the review do not trigger. In addition, although the review state is set to Active, the change in review state is not reflected in the review history.

If the same review is generated and has its review state manually set to Active, the other review escalations trigger as expected and the change in review state is reflected in the review history. 

For example,

1. Create a rule definition that is initially set to On Hold, changed to Active by the Active Review workflow, and has multiple review escalations.

Image description

2. Run the review.
3. Note the review is changed to Active.
4. Note the Review History is not updated.

Image description

5. The expected review history is as follows:

Image description

6. Note the review escalation workflows are not triggered:

Image description

7. The expected behavior is for the escalation workflows to trigger:

Image description

Cause

This is a known defect reported in ACM-87438.

Resolution

Fixed in 7.1.0 P05 and 7.1.1 P01.

Workaround

Manually change the review state from On Hold to Active.