When deleting roles from the UI, the resulting change request stays in an Open state and no processing workflow is generated, as shown here:
Note the absence of a processing workflow:
We were keeping the indirect change item operation as Delete, when the role is deleted. As a result, when the Entitlement Require Account is set to Yes in Resources > Application/Directories > Request, we see exceptions and no processing workflow is formed. As a result, the CR remains in the Open state.
Upgrading to V7.0 P05, V7.0.1 P02 or V7.0.2 will fix the issue.
As a workaround, change the parameter ofEntitlements Require Account to No under Resources > Application/Directories > Requests.
This will allow the deletion of roles without exceptions and errors.