Article Number
000035008
Applies To
RSA Product Set: Identity Governance and Lifecycle
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.0.2
Issue
When attempting to install RSA Identity Governance and Lifecycle 7.0.2 with a remote database, the console throws the following error:
Unable to connect to the database
The following error is in the aveksa-install.log, even when using default credentials:
Invalid username/password
Cause
One of the calls utilized in the command:
/tmp/aveksa/staging/deploy/../database/cliAveksa.sh -check dbcredentials
This introduced a new OS library dependency that was not leveraged or required in previous releases.
Resolution
To resolve this issue the operating system RPM GConf2 must be added to the Identity Governance and Lifecycle server host machine. If the OS is missing the sub-dependencies for the GConf 64bit RPM, those too will need to be installed. For assistance with installing this dependency, please contact
RSA customer support.
