RSA Identity Governance and Lifecycle Workflow nodes that leverage the SOAP create ticket capability fail with the following error in the Workflow node:
Exception caught during script evaluation. Script 'Node - Available Asynchronous', ScriptID=3:WPDS, JobID=00107:WPDS, JobRef='5238', ProcessRef='WF_AA_200',
JobRowVersion=20, NodeName='SOAP Node', ProcessNodeUUID=c0aa439b-d396-44c0-96aa-fc0f9f9f82ac, JobNodeID=3992353:WPDS, WorkItem=21323010:WPDS:1, FIFO=1588238.
Exception was: com.workpoint.common.exception.ScriptEngineException: java.lang.NoClassDefFoundError: sun/net/www/protocol/http/HttpCallerInfo
Error occurred in Statement #1 in Script ID 3:WPDS, Script Name = 'Node - Available Asynchronous', Script type = 'Action'. Job ID = 871s07:WPDS,
Process Ref = 'WF_FF_159', Node Name = 'SOAP Node', WorkItem = 213sd010:WPDS:1
This is a known issue in the following versions
RSA Identity Governance and Lifecycle 7.0.2 P05
RSA Identity Governance and Lifecycle 7.0.2 P06
RSA Identity Governance and Lifecycle 7.0.2 P07
This issue occurs due to the class sun.net.www.protocol.http.HttpCallerInfo which is missing from rt.jar in this build of JDK 1.7.0_161 introduced in the upgradeJDK17_v004.tar which accompanies these patches.
This issue is resolved in the JDK 1.7.0_171 JDK inclued in upgradeJDK17_v005.tar as part of the following patch.
RSA Identity Governance and Lifecycle 7.0.2 P08
Customers may also upgrade to the following version which does uses a different JDK which does not have this issue.
RSA Identity Governance and Lifecycle 7.1 or later.