RSA Identity Governance & Lifecycle - error message "An error occurred loading the fields for the form" when running Access Request form

[#1]

Article Number

000039398

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.x

 

Issue

After editing a Provisioning Command(Non-Visual) field, when performing Run/Debug of the Access Request Form, the Provisioning Command(Non-Visual) command fails and shows 'An error occurred loading the fields for the form'.

The issue may happen when there are Provisioning Command(Non-Visual) fields within other Access Request forms running commands to other business sources.

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java.lang.NullPointerException error is also observed in aveksaServer.log
 

07/20/2020 15:08:53.833 ERROR (default task-3) [com.aveksa.gui.pages.changeRequest.detail.forms.RequestFormDisplayHelper] 
java.lang.NullPointerException
	at com.aveksa.gui.components.workflow.AdditionalInformationNVProvisioningCommand.renderField(AdditionalInformationNVProvisioningCommand.java:172)
	at com.aveksa.gui.pages.changeRequest.detail.forms.RequestFormDisplayHelper.printField(RequestFormDisplayHelper.java:205)
	at com.aveksa.gui.pages.changeRequest.detail.forms.RequestFormDisplayHelper.printFieldsSection(RequestFormDisplayHelper.java:141)
	at com.aveksa.gui.pages.changeRequest.detail.forms.RequestFormDisplayHelper.printForm(RequestFormDisplayHelper.java:117)
	at com.aveksa.gui.pages.changeRequest.edit.submit.RequestFormWizardPageView.printContent(RequestFormWizardPageView.java:52)
	at com.aveksa.gui.pages.base.view.DialogPageView.makeContent(DialogPageView.java:129)
	at com.aveksa.gui.pages.base.view.DialogPageView.handleRequest(DialogPageView.java:29)
	at com.aveksa.gui.pages.base.data.PageData.drawView(PageData.java:141)
	at com.aveksa.gui.pages.base.data.PageData.drawView(PageData.java:130)
	at com.aveksa.gui.pages.base.data.PageData.handleRequest(PageData.java:116)
	at com.aveksa.gui.pages.base.data.dialog.EditableDialogPageData.handleRequest(EditableDialogPageData.java:69)
	at com.aveksa.gui.pages.base.data.wizard.WizardDialogData.handleRequest(WizardDialogData.java:64)
	at com.aveksa.gui.pages.base.data.wizard.StepWizardDialogData.handleRequest(StepWizardDialogData.java:175)
	at com.aveksa.gui.pages.PageManager.forwardRequest(PageManager.java:609)
	at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:340)
	at com.aveksa.gui.pages.PageManager.handleRequest(PageManager.java:271)
	at com.aveksa.gui.core.MainManager.handleRequest(MainManager.java:187)
	at com.aveksa.gui.core.MainManager.doGet(MainManager.java:131)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:687)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
	at io.undertow.servlet.handlers.ServletHandler.handleRequest(ServletHandler.java:85)
	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:129)
	at com.aveksa.gui.core.filters.LoginFilter.doFilter(LoginFilter.java:64)
	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
	at com.aveksa.gui.util.security.XSSFilter.doFilter(XSSFilter.java:20)
	at io.undertow.servlet.core.ManagedFilter.doFilter(ManagedFilter.java:61)
	at io.undertow.servlet.handlers.FilterHandler$FilterChainImpl.doFilter(FilterHandler.java:131)
	at io.undertow.servlet.handlers.FilterHandler.handleRequest(FilterHandler.java:84)
	at io.undertow.servlet.handlers.security.ServletSecurityRoleHandler.handleRequest(ServletSecurityRoleHandler.java:62)
	at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)
	at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)
	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
	at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:131)
	at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)
	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
	at io.undertow.security.handlers.AuthenticationConstraintHandler.handleRequest(AuthenticationConstraintHandler.java:53)
	at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)
	at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)
	at io.undertow.servlet.handlers.security.ServletSecurityConstraintHandler.handleRequest(ServletSecurityConstraintHandler.java:59)
	at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)
	at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)
	at io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50)
	at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)
	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
	at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)
	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
	at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PostWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:71)
	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
	at org.wildfly.extension.undertow.deployment.RewriteCorrectingHandlerWrappers$PreWrapper$1.handleRequest(RewriteCorrectingHandlerWrappers.java:52)
	at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
	at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292)
	at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81)
	at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138)
	at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135)
	at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)
	at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
	at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
	at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
	at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
	at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
	at io.undertow.servlet.api.LegacyThreadSetupActionWrapper$1.call(LegacyThreadSetupActionWrapper.java:44)
	at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)
	at io.undertow.servlet.handlers.ServletInitialHandler.access$000(ServletInitialHandler.java:81)
	at io.undertow.servlet.handlers.ServletInitialHandler$1$1.run(ServletInitialHandler.java:110)
	at java.security.AccessController.doPrivileged(Native Method)
	at io.undertow.servlet.handlers.ServletInitialHandler$1.handleRequest(ServletInitialHandler.java:107)
	at io.undertow.server.Connectors.executeRootHandler(Connectors.java:202)
	at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:805)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
	at java.lang.Thread.run(Thread.java:748)

 

Cause

This is a known issue reported in engineering ticket in ACM-106830.

Resolution

This issue is resolved in the following RSA Identity Governance & Lifecycle versions and patch levels:

• RSA Identity Governance & Lifecycle 7.1.1 P12
• RSA Identity Governance & Lifecycle 7.2.0 P06

Workaround

Click Edit button of the Provisioning Command(Non-Visual) field, then click Cancel or change nothing then click OK whenever you encounter 'An error occurred loading the fields for the form'

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