Article Number
000032828
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.0, 6.9.1, 7.1
Platform: RSA Software Appliance
O/S Version: SUSE 11 SP3, Red Hat
Issue
When trying to install RSA Identity Governance & Lifecycle 7.0 or Identity Management and Governance 6.9.1, the following error displays:
Starting Oracle...
=============================================================================
Customizing AVDB memory settings . . .
--------------------------------------------------------------------------
Creating AVDB Instance...
sh: /tmp/aveksa/staging/deploy/create_avdb/../../database/cliAveksa.sh: Permission denied
sh: /tmp/aveksa/staging/deploy/create_avdb/../../database/cliAveksa.sh: Permission denied
--------------------------------------------------------------------------
Checking database connections...
Checking database...
Failed to connect to the database
ERROR: Unable to connect to the database; aborting installation
Use "sudo /tmp/aveksa/staging/deploy/configure.sh" to repeat the configuration questions.
Use "sudo /tmp/aveksa/staging/deploy/install.sh" to retry the installation
Cause
This issue occurs on RSA Identity Governance & Lifecycle software appliances where the Oracle UserID and oinstall group are being created by the installer with a numeric ID other than 500.
Workaround
ACM-58287 has been filed to have this rectified in a future release.
For now the workaround for this issue is to create the oracle user and oinstall group prior to executing install.sh:
groupadd -g 500 oinstall
useradd -u 500 -g 500 -d /home/oracle -s /bin/bash oracle
NOTE: If a previous installation was attempted and failed the cleanup steps in knowledge article 000036717 - How to uninstall RSA Identity Governance & Lifecycle must be run prior to re-running the installation. This cleanup purges all files created with the undesired Oracle ID.
