Article Number
000033690
Applies To
RSA Product Set: RSA Lifecycle and Governance(Via L&G)
RSA Version/Condition: All
Issue
When the email server goes down for any reason, L&G stops sending emails even after the email server comes up.
When the Test Email button is issued on the Admin > Email > Settings page in L&G and a valid email address is entered, the message Loading Data is shown but it never completes.
Cause
JavaMail uses an infinite timeout for all socket operations by default. When the mail server fails for some reason, the mail sending thread will hang.
Resolution
This issue is fixed in 6.9.1 P15. Apply P15 to have this issue resolved without a restart every time the mail server goes down.
Workaround
Restart Via L&G with the commands below to start sending emails:
$ su oracle
$ acm restart
