ServiceNow Connector missing Command Output Parameters section in the "Check Ticket Status" and "Check Request Status" Capabilities for RSA Identity Governance & Lifecycle 7.0.2 and higher

[#1]

Article Number

000037172

Applies To

RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2, 7.1.0
 

Issue

The RSA Identity Governance & Lifecycle ServiceNow Connector is missing the Command Output Parameters section in the Check Ticket Status and Check Request Status capabilities of the connector.
 

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Cause

This is a known issue in the following versions.

• RSA Identity Governance & Lifecycle 7.0.0 
• RSA Identity Governance & Lifecycle 7.0.2 
• RSA Identity Governance & Lifecycle 7.1.0 

Resolution

This issue is resolved in the following versions.  Please patch and then install the latest AFX connector for ServiceNow.

• RSA Identity Governance & Lifecycle 7.0.0 please upgrade to a current version,
• RSA Identity Governance & Lifecycle 7.0.2 resolved in 7.0.2 P11,
• RSA Identity Governance & Lifecycle 7.1.0 resolved in 7.1.0 P05,
• RSA Identity Governance & Lifecycle 7.1.1 GA version

The connector now has Command Output Parameters sections in the Check Ticket Status and Check Request Status capabilities of the connector.
 

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