ServiceNow is a Platform-as-a-service provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality. The company's core business revolves around management of "incident, problem, and change" IT operational events.
This integration with RSA Identity Governance and Lifecycle, allows organisation to automatically collect access control list (ACL) data (who has access to what) and also directly provision/de-provision access too. This will also allow you to create/manage tickets between RSA IGL and ServiceNow
| Cloud Applications | Collector | Connector | Identity Source | Authentication | Other | |
|---|---|---|---|---|---|---|
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ServiceNow Application Summary |  |
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Page Contents:
- Summary - Collector (Governance) Capabilities
- Summary - Connector (Lifecycle) Capabilities
- Other useful Resources:
- Detailed Guides
- For Additional Support
Summary - Collector (Governance) Capabilities
| RSA Identity Governance and Lifecycle - ServiceNow Application Guide | Available |
|---|---|
| Accounts | |
| Groups | |
| App Roles | |
Note: please also see the Generic REST guide for a ServiceNow configuration, found here:
RSA Identity Governance and Lifecycle Generic REST Collector Application Guide
Summary - Connector (Lifecycle) Capabilities
Note: Uses SOAP Commands
| RSA Identity Governance and Lifecycle - ServiceNow Application Guide | Available |
|---|---|
| Create an Account | |
| Delete an Account | |
| Reset an Account | |
| Add Account to Group | |
| Remove Account from Group | |
| Enable an Account | |
| Disable an Account | |
| Update an Account | |
| Add Application Role to Account | |
| Remove Application Role from Account | |
|
Create a Group |
|
| Delete a Group | |
| Add Application Role to a Group | |
| Remove Application Role from a Group | |
| Add a Group to a Group | |
| Add Application Role to Application Role | |
| Remote Application Role from Application Role | |
| Create Ticket | |
| Update Ticket | |
| Check Ticket Status | |
| Create Request | |
| Update Request | |
| Check Request Status | |
Other useful Resources:
| Resource Summary | RSA Certified | Owner | Cost | Details |
|---|---|---|---|---|
| RSA Identity Governance and Lifecycle Generic REST Collector Application Guide | |
RSA | ServiceNow configuration using Generic REST collector |
Detailed Guides
To learn more, please find attached the detailed guides:
For Additional Support
For additional Professional Services support, if needed to implement this solution, please contact your local account rep.
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