Startup fails with 'Job for aveksa_server.service failed because the control process exited with error code' when starting RSA Identity Governance & Lifecycle

[#1]

Article Number

000037794

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.x, 7.2.x

Issue

When starting RSA Identity Governance & Lifecycle, the startup fails with:

acm start
Job for aveksa_server.service failed because the control process exited with error code. 
See "systemctl status aveksa_server.service" and "journalctl -xe" for details.

The output from systemctl status aveksa_server.service is:

systemctl status aveksa_server.service
  aveksa_server.service - Aveksa Server
   Loaded: loaded {/etc/systemd/system/aveksa_server.service; enabled; vendor preset: disabled)
   Active: failed (Result:exit-code) since Fri 2020-03-13 07:53:52 EDT; 4min 3s ago
 Process: 24078 ExecStop=/etc/init.d/aveksa_server.service stop (code=exited, status=0/SUCCESS)
 Process: 24922 ExecStart=/etc/init.d/aveksa_server.service start (code=exited, status=1/FAILURE)
Main PID: 24922 (code=exited, status=1/FAILURE)

The output from journalctl -xe is (login as the root user to execute the statement):

-- Unit aveksa_server.service has begun starting up.
Mar 13 07:53:49 acm-720 su[24946]: (to oracle) root on none
Mar 13 07:53:49 acm-720 su[24946]: pam_unix(su-l:session): session opened for user oracle by (uid=0)
Mar 13 07:53:49 acm-720 system[1]: Started Session c190 of user oracle.
-- Subject: Unit session-c190.scope has finished start-up
-- Defined-By: systemd
-- Support: http://lists.freedeskstop.org/mailman/listinfo/systemd-devel
--
-- Unit session-c190.scope has finished starting up.
--
-- The start-up result is done.
Mar 13 07:53:52 acm-720 aveksa_server[24922]: - 
Checking if DB is running for user: sys, failed with error:ORA-01034: ORACLE not available
Mar 13 07:53:52 acm-720 aveksa_server[24922]: ORA-27101: shared memory realm does not exist
Mar 13 07:53:52 acm-720 aveksa_server[24922]: Linux-x86_64 Error: 2: No such file or directory
Mar 13 07:53:52 acm-720 aveksa_server[24922]: Additional information: 3640
Mar 13 07:53:52 acm-720 aveksa_server[24922]: Additional information: -2048436317
Mar 13 07:53:52 acm-720 su[24946]: pam_unix(su-l:session): session closed for user oracle
Mar 13 07:53:52 acm-720 aveksa_server[24922]: Cannot connect to the database. 
The watchdog will start the server when it can connect to the database.
Mar 13 07:53:52 acm-720 systemd[1]: aveksa_server.service: Main process exited, code=exited, status=1/FAILURE
Mar 13 07:53:52 acm-720 systemd[1]: Failed to start Aveksa Server.
-- Subject: Unit aveksa_server.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedeskstop.org/mailman/listinfo/systemd-devel
--
-- Unit aveksa_server.service has failed.

 

Cause

The cause of this issue is two-fold:

• The RSA Identity Governance & Lifecycle database is not running, and
• The RSA Identity Governance & Lifecycle application is on version 7.1.0 or above.

Prior to 7.1.x, the message was:

acm start
Cannot connect to the database. The watchdog will start the server when it can connect to the database

Starting with versions 7.1.x and 7.2.x the message is:

acm start
Job for aveksa_server.service failed because the control process exited with error code. 
See "systemctl status aveksa_server.service" and "journalctl -xe" for details.

Note that the output from journalcts -xe shows: 

Cannot connect to the database. The watchdog will start the server when it can connect to the database.

 

Resolution

Start the RSA Identity Governance & Lifecycle database (acm startdb) before starting the RSA Identity Governance & Lifecycle application (acm start).

1. Login as the oracle user
2. Execute the below SQL statements:

acm startdb
acm start