The Remote AveksaAgent fails to start as a service on Windows in RSA Governance and Lifecycle

[#1]

Article Number

000068202

Applies To

RSA Product Set: RSA Governance & Lifecycle
RSA Version/Condition: 

• SecurID Governance & Lifecycle 7.5.2 P04, P05, P06.

Issue

The Remote AveksaAgent fails to start as a service on Windows machines,

Image description

The following exception is shown in the wrapper.log
 

INFO   | jvm 1    | 2023/05/28 10:20:06 | WrapperSimpleApp: Unable to locate the class com.aveksa.client.datacollector.startup.Bootstrap: java.lang.NoClassDefFoundError: org/apache/log4j/Logger

 

Cause

Java classpath in the wrapper.conf file is pointing to a different log4j.jar file, hence remote agent was failing to start as a service

Resolution

This issue is resolved in the following versions/patches:

• SecurID Governance & Lifecycle 7.5.2 P07

Workaround

Follow the below steps as a workaround on 7.5.2 P06 to run the remote agent as a service on a Windows machine:

• Stop RemoteAgent if running already.
• Uninstall Remote Agent by running "UninstallAvAgent-NT" file.
• Download Remote agent zip from UI and re-deploy the agent on windows box.
• Remove below lines from wrapper.conf file present under agent conf folder.
  • wrapper.java.classpath.3=../common/lib/log4j-1.2.17-1.0-rsa-1.jar
  • wrapper.java.classpath.4=../conf
• Add below lines in the same file & save
  • wrapper.java.classpath.3=../common/lib/log4j-1.2-api-2.17.2.jar
  • wrapper.java.classpath.4=../common/lib/log4j-api-2.17.2.jar
  • wrapper.java.classpath.5=../common/lib/log4j-core-2.17.2.jar
  • wrapper.java.classpath.6=../conf
• Go to Remote agent bin folder & install agent by running "InstallAvAgent-NT" file.
• Go to Services window and start AveksaAgent service.