An issue has been found that a user is unable to log into RSA Identity Governance and Lifecycle if the user password contains any special characters that contain accents, umlauts, etc. See the screenshots below:
Also failed to test the user login in the Authentication Source under Admin > System > Authentication tab.
However, the user has no problem using the same password to log on their Remote Desktop Web Access, as in the screenshot below:
This issue occurs when using various extended ASCII codes (from 192 – 255) that the product cannot recognize. These characters include, but are not limited to: