Troubleshooting AFX Server issues in RSA Identity Governance & Lifecycle

[#1]

Article Number

000038030

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 6.8.1, 6.9.1, 7.0.x, 7.1.x, 7.2.x
 

Issue

This RSA Knowledge Base article is a compilation of all known RSA Knowledge Base articles on issues related to the RSA Identity Governance & Lifecycle AFX Server and is meant to be a central resource for troubleshooting such issues. For troubleshooting AFX Connector issues, please see RSA Knowledge Base Article 000038029 -- Troubleshooting AFX Connector issues in RSA Identity Governance & Lifecycle.
 

Resolution

RSA Knowledge Base Articles for troubleshooting AFX Server issues:

• 000039238 -- A Firewall is blocking Remote AFX Agents and Remote Collection Agents from communicating with the Application Server in RSA Identity Governance & Lifecycle
• 000039237 -- Multiple Remote AFX Server Failures caused by 'Issuer key identifier for the subject and the Subject key identifier for the issuer must be the same' after upgrading to version 7.2.0 of RSA Identity Governance & Lifecycle
• 000039235 -- Remote AFX Server does not start, there is a SocketException in esb.AFX_INIT.log, and OpenSSL cannot complete an SSL Handshake in RSA Identity Governance & Lifecycle
• 000039163 -- AFX Server is in a questionable state after an unexpected Oracle database failure in RSA Identity Governance & Lifecycle
• 000039056 -- AFX Server fails to start and unable to create a new AFX Server on WebSphere in RSA Identity Governance & Lifecycle
• 000038503 -- AFX Server and Remote Collection Agents fail to start after updating Java to version 1.8u241 (1.8.0_241) / 1.7u251 (1.7.0_251) or later in RSA Identity Governance & Lifecycle
• 000038314 -- How to update the root (server) and client certificates in RSA Identity Governance & Lifecycle
• 000038293 -- 'No such service afx_server' error when performing afx status/stop/start commands in RSA Identity Governance & Lifecycle
• 000038027 -- AFX Server intermittently shuts down in RSA Identity Governance & Lifecycle
• 000037993 -- How to download and install the AFX Server Archive in RSA Identity Governance & Lifecycle
• 000036700 -- Changes to the Manual Fulfillment Node in an AFX Fulfillment Workflow are unable to be saved in RSA Identity Governance & Lifecycle
• 000036465 -- AFX Server is in a 'Not running' State in the user interface but 'afx status' indicates AFX is running in RSA Identity Governance & Lifecycle
• 000036357 -- AFX Server on a WildFly cluster fails to start with 'Cannot connect to RSA Identity Governance and Lifecycle. The watchdog will start AFX when it can connect' error in RSA Identity Governance & Lifecycle
• 000035592 -- AFX Server fails to start in a WebSphere deployment after upgrading to 7.0.x or higher of RSA Identity Governance & Lifecycle
• 000034797 -- AFX Server remains in a 'Not running' State with 'An issue with handling encryption was encountered' error on startup in RSA Identity Governance & Lifecycle
• 000034303 -- Workflows stuck in AFX fulfillment and/or Provisioning nodes in RSA Identity Governance & Lifecycle
• 000034089 -- How to install Access Fulfillment Express (AFX) for use with RSA Identity Governance & Lifecycle
• 000032612 -- AFX Server fails to start with java.lang.StackOverflowError errors in the log files after changing the application server hostname in RSA Identity Governance & Lifecycle
• 000031734 -- Remote AFX Server fails to start with an SSLHandshakeException error in RSA Identity Governance & Lifecycle
• 000030656 -- AFX Server and Connector failures if AFX is started as the root user in RSA Identity Governance & Lifecycle
• 000030128 -- Downloading the Client Keystore for the AFX Server results in an HTTP 404 error in RSA Identity Governance & Lifecycle
• 000029679 -- JSP Processing Error and HTTP Error Code: 500 when attempting to edit or create a new AFX Server on Websphere in RSA Identity Governance & Lifecycle
• 000029259 -- AFX Server remains in a 'Not running' State, afx status shows 'timed out waiting for AFX applications to start' and mule_ee.log has a 'Could not build a validated path' error in RSA Identity Governance & Lifecycle
• 000029249 -- AFX Server remains in a 'Not running' State, afx status shows 'timed out waiting for AFX applications to start' and esb.AFX-INIT.log has a 'Keystore was tampered, or password was incorrect' error in RSA Identity Governance & Lifecycle