Unable to save workflow edits or refresh the workflow in RSA Identity Governance & Lifecycle

[#1]

Article Number

000033934

Applies To

RSA Product Set: RSA Identity Governance & Lifecycle 
RSA Version/Condition: 7.0.x, 7.1.x, 7.2.x
 

Issue

When editing a workflow in RSA Identity Governance & Lifecycle, saving the workflow edits fails with:
 

Could not get JDBC Connection; nested exception is java.sql.SQLException:
javax.resource.ResourceException: |j000453 Unable to get managed connection for java:/jdbc/avdb
 

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If you try to refresh the workflow using the drop-down Refresh option from the three dots menu, a similar error occurs:
 

The connection for dsn='jdbc/avdb' is currently unavailable.
 

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If you try to refresh the workflow using the browser refresh option, a different error occurs: 
 

The server login was denied for the following reason:

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Note: The error says for the following reason but no reason follows even after you click on the OK button.

 

Cause

The RSA Identity Governance & Lifecycle database was shutdown while the workflow was being edited.
 

Resolution

RSA Identity Governance & Lifecycle requires the database to be running.

1. Login as the oracle user
2. Shutdown the RSA Identity Governance & Lifecycle application, start the database and then restart the RSA Identity Governance & Lifecycle application

acm stop
acm startdb
acm start

 

To avoid this problem in the future, shutdown RSA Identity Governance & Lifecycle or put RSA Identity Governance & Lifecycle into maintenance mode (Admin > System > Maintenance tab) before shutting down the database.

Notes

Sometimes just restarting the database will appear to work (acm startdb). However, a clean startup is recommended which includes restarting both the RSA Identity Governance & Lifecycle application and the RSA Identity Governance & Lifecycle database.