Upgrade of RSA Governance and Lifecycle from 7.0.0 to 7.0.1 fails with Checking database... Invalid Username/Password

[#1]

Article Number

000034299

Applies To

RSA Product Set: Identity Governance and Lifecycle
RSA Product/Service Type: Enterprise Software
RSA Version/Condition: 7.0.1
 

Issue

Upgrading RSA Governance and Lifecycle from 7.0.0 to 7.0.1 with a remote database fails with the following message in the /tmp/aveksa_install.log:
 

Tue Oct 18 16:52:50 MDT 2016] Checking database connections...
Checking database...
Invalid Username/Password
ERROR: Unable to connect to the database; aborting installation
Use "sudo /tmp/aveksa/staging/deploy/configure.sh" to repeat the configuration questions.
Use "sudo /tmp/aveksa/staging/deploy/install.sh" to retry the installation.

You have connected remotely from the ACM client node in a SQL*Plus connection, successfully, to the following Oracle remote database accounts:

• AVUSER
• ACMDB
• AVDWUSER

 

Resolution

The install script also checks if it can successfully connect to the database user PERFSTAT.  In our case, this password in /home/oracle/Aveksa_server.cfg was incorrect.

We recommend you ensure you can connect with all four accounts to your remote database before the installation:

• AVUSER
• ACMDB
• AVDWUSER
• PERFSTAT