User-type user attributes show internal ID values instead of UserID values in RSA Identity Governance & Lifecycle

[#1]

Article Number

000035889

Applies To

RSA Product Set: Identity Governance & Lifecycle
RSA Version/Condition: 7.0.2
 

Issue

When looking at user details, some pages are designed to show the username and some are designed to show the user id. When looking at a path that should show the username such as AveksaAdmin in the below example it works and the username is shown. When looking at a path that should show the user id, this fails as it shows the internal id instead.

For example:

1. Create or use any user data type attribute to collect values for the attribute. In this example, we have created a new custom user data type attribute and set data source as Managed. 

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2. Pick any user from the Users > Users tab and click Edit Attributes.
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3. Find the New supervisor attribute and select any user as the New supervisor. In this example, we are making AveksaAdmin the New supervisor for the RSA User.
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4. Click OK and the New Supervisor attribute will have the username of AveksaAdmin.
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5. Go back to the Users > Users tab and the value for New supervisor will be 0 instead of AveksaAdmin. This is because the application resolves to the internal ID of AveksaAdmin:

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6. We can confirm the internal ID of the AveksaAdmin from the URL:

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Cause

This is a known issue in RSA Identity Governance & Lifecycle 7.0.2 and reported in engineering ticket ACM-78727.

Resolution

Upgrading to 7.0.2 P06 or V7.1.0 will fix this issue.