SecurID® Governance & Lifecycle Knowledge Base
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Article Number
000039057
Applies To
RSA Product Set: RSA Identity Governance & Lifecycle
RSA Version/Condition: 7.1.1, 7.2.0
RSA Version/Condition: 7.1.1, 7.2.0
Issue
In the RSA Identity Governance & Lifecycle Requests drop-down menu, there is a Pending Submissions option that shows change requests in a Pending Submission state. What does this state mean?
Image description
Note when you click on the Request Name, there is no processing workflow associated with the request and the change request items are in an Open state.
Image description
Image descriptionNote when you click on the Request Name, there is no processing workflow associated with the request and the change request items are in an Open state.
Image descriptionResolution
This state indicates that a change request submitted by a user was not successfully submitted. This can occur when the browser times out or the application/system crashes or is forced to shut down quickly.
These change requests can be ignored and have no value. There is a scheduled task that runs every 12 hours on the System Operations Node (SON) which will delete all requests in a Pending Submission state. Alternatively, these change requests may be manually cancelled by going to Requests > Pending Submissions > {Name} > Cancel.
These change requests can be ignored and have no value. There is a scheduled task that runs every 12 hours on the System Operations Node (SON) which will delete all requests in a Pending Submission state. Alternatively, these change requests may be manually cancelled by going to Requests > Pending Submissions > {Name} > Cancel.
Notes
- There is currently no way to resubmit requests in a Pending Submission state. To create an RSA idea for this enhancement, see RSA Knowledge Base Article 000036416 -- How to log a request for enhancement (RFE) for RSA Identity Governance & Lifecycle.
- Prior to 7.1.1 the Pending Submission state exists but it is not in the Requests drop-down menu. Requests in a Pending Submission state can be seen:
- In the user's Manage Access screen on their Home page.
- Create a report (Reports > Tabular > Create Report > Query tab) with the following query:
(select * from change_request where current_state='PS')In this article
