1 Virtual Disk(s) Degraded error or 1 Virtual Disk(s) is in Critical State error displays when RSA SecurID A250 Hardware Appliance is booted

[#1]

Article Number

000038911

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Dell-based and Intel-based RSA SecurID A250 hardware appliance
RSA Version/Condition: 8.x

Issue

When the RSA SecurID A250 hardware appliance is booted, one of the following warnings displays:

1 Virtual Disk(s) Degraded

1 Virtual Disk(s) is in Critical State

The appliance continues to boot successfully with no issues.

Cause

RSA SecurID A250 hardware appliances run two hard drives that are mirrored in a RAID 1 configuration. When one of the hard drives fails, these messages display.

Resolution

A failed hard drive indicates that the redundancy of the system data is in danger. The failed drive must be identified and replaced.

• Use 000037799 - How to identify a failed hard drive on an RSA SecurID A250 hardware appliance to identify the bad drive.
• Contact RSA Customer Support to request a replacement drive.