Authentication method failed error when LDAP user tries to login to RSA Authentication Manager 8.x consoles

[#1]

Article Number

000012394

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition:  8.x

Issue

• Unable to log into the Authentication Manager Security Console or Self-Service Console using a user ID that exists in external identity source.
• A generic "Authentication method failed" error is seen in the real-time authentication activity log.

Resolution

The default password expiration policy applies to LDAP users. Change the option to require password change at 90 days.

1. From the Security Console, navigate to Authentication > Policies > Password Policies > Manage Existing.
2. Click on the context arrow for the policy in question and choose Edit.
3. Uncheck the option labeled Require periodic password changes.
4. Click Save when done.