This article explains how to overcome the following error seen with the RSA Authentication Agent 2.0 for AD FS when using the agent for two factor authentication.
Facts are not available
The log snipped below is from the rsa_adfs.log, located by default in C:\Program Files\RSA\RSA Authentication Agent\AD FS MFA Adapter\logs:
2019-03-13 16:02:44,117 [20] INFO AuthSessionAdapter - TryEndAuthentication() called for User: Administrator
2019-03-13 16:02:44,117 [20] DEBUG AuthnRequestData - Constructing AuthnRequestData for user: Administrator
2019-03-13 16:02:44,133 [20] DEBUG AuthnRequestService - Entering AuthnRequestService::Authenticate()
2019-03-13 16:02:44,133 [20] DEBUG AuthnRequestService - Entering AuthnRequestService::processRequest()
2019-03-13 16:02:44,133 [20] INFO AuthnRequestService - Creating AuthN sessionData from Initialize response.
2019-03-13 16:02:44,133 [20] INFO AuthnRequestService - Facts are not available
2019-03-13 16:02:44,133 [20] INFO AuthnAdapter - Authentication step completed.
The error occurs when the name of the authentication agent in the Authentication Manager Security Console (Access > Authentication Agents > Manage Existing) does not match to the name of authentication agent created in the AD FS configuration page.