Article Number
000031941
Applies To
RSA Product Set: RSA Via Access
RSA Product/Service Type: Authentication Console
Issue
When adding an Identity Source via the RSA Via Administration Console you may get an error such as the following when trying to synchronize it.
Reason: Invalid credential.
Cause
The credentials to connect to your Active Directory / LDAP server was set to use a simple username rather than a binding DN.
Resolution
Edit your Identity Source's associated Directory Server credentials. For "Username", instead of a simple username such as "Administrator", instead use "CN=Administrator,CN=Users,DC=example,DC=com" or administrator@example.com.
