Error "Warning NTP and VM Host TimeSync should not be enabled at the same time" in RSA Authentication Manager

[#1]

Article Number

000045400

Applies To

RSA Product Set: RSA SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Platform: Linux
O/S Version: SUSE
 

Issue

Critical event notifications for the inability to sync time. It looks like the NTP servers might be outdated. However, when I go into the Operations Console to attempt to edit the time, received System Internal Error: 

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Logs Snippet:

WARN 26202 System Time Synchronization Configuration Check Checking configuration for System Time Synchronization. timezone: America/Los_Angeles, NTP enabled: true, VM Host Time Sync enabled: true, NTP Servers: [x.x.x.x, y.y.y.y] Warning NTP and VM Host TimeSync should not be enabled at the same time. SYSTEM NTP_AND_HOST_TIMESYNC_CONFLICT

Cause

NTP and VM Host TimeSync should not be enabled at the same time.

Resolution

Turn off VMware Tools Time Sync

On VMware Workstation, Fusion, or before vSphere 7.0 U1:

Launch vSphere Client, go to Edit Settings > VM Options > VMware Tools > Time, and deselect the checkbox "Synchronize guest time with host"

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On vSphere 7.0 U1 and above:

Launch vSphere Client, go to Edit Settings > VM Options > VMware Tools > Synchronize Time with Host, and deselect the checkbox "Synchronize time periodically" and "Synchronize at startup and resume (recommended)"

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Notes

Disabling Time Synchronization is described in the following article: https://kb.vmware.com/s/article/1189