This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Register Now
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements

SecurID® Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by SecurID experts.

Failed RSA SecurID Authenticate tokencode authentication attempt to RSA SecurID Authentication Manager causes two failures in the RSA SecurID Access Cloud Authentication Service

Article Number

000038019

Applies To

RSA Product Set: SecurID Access
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.4 patch 4 (8.4.0.4.0)

Issue

When a user incorrectly enters an RSA SecurID Authenticate tokencode on a resource protected by Authentication Manager, the Cloud Administration Console User Event Monitor unexpectedly shows two instances of the following messages:
 
Multifactor authentication initiated
Authenticate Tokencode authentication failed - Invalid tokencode

Cause

This is a software defect in RSA SecurID Authentication Manager 8.4 patch 4.

Resolution

This defect is fixed in RSA SecurID Authentication Manager 8.4 patch 7 available in mid-October 2019.
0 Likes
Was this article helpful? Yes No
No ratings

In this article

Version history
Last update:
‎2020-12-12 02:06 PM
Updated by:
Administrator Administrator

Related Content

© 2023 RSA Security LLC or its affiliates. All rights reserved.