Failed to create a backup on Windows shared folder for RSA Authentication Manager 8.1

[#1]

Article Number

000030680

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1

Issue

RSA Authentication Manager 8.1 is unable to connect to the Windows shared folder to create abackup.

The log messages below are from the System log report:

com.rsa.ims.operationsconsole.admin.taskmgr.TaskExecutionException: Failed to validate the remote backup location., 
   at com.rsa.ims.operationsconsole.admin.backup.tasks.ValidateRemoteLocationTask.execute(ValidateRemoteLocationTask.java:73), 
   at com.rsa.ims.operationsconsole.admin.backup.tasks.ValidateRemoteLocationTask$$FastClassByCGLIB$$bfa37c86.invoke(<generated>), 
   at net.sf.cglib.proxy.MethodProxy.invoke(MethodProxy.java:149), 
   at org.springframework.aop.framework.Cglib2AopProxy$CglibMethodInvocation.invokeJoinpoint(Cglib2AopProxy.java:688), 
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:150), 
   at org.springframework.aop.aspectj.AspectJAfterThrowingAdvice.invoke(AspectJAfterThrowingAdvice.java:55), 
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172), 
   at org.springframework.aop.interceptor.ExposeInvocationInterceptor.invoke(ExposeInvocationInterceptor.java:89), 
   at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:172), 
   at org.springframework.aop.framework.Cglib2AopProxy$DynamicAdvisedInterceptor.intercept(Cglib2AopProxy.java:621), 
   at com.rsa.ims.operationsconsole.admin.backup.tasks.ValidateRemoteLocationTask$$EnhancerByCGLIB$$e3a59cf2.execute(<generated>), 
   at com.rsa.ims.operationsconsole.admin.backup.scheduler.service.AsyncBackupJobWorkerImpl.execute(AsyncBackupJobWorkerImpl.java:231), 
   at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method), 
   at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39), 
   at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25), 
   at java.lang.reflect.Method.invoke(Method.java:597),

Cause

This error will occur if incorrect credentials format is used.

Resolution

When creating a backup or scheduled backup in the Operations Console, under Backup location section > Windows Shared Folder, the user must make sure to enter the username in the Folder User Name field in the format of Domain\User, rather than just user or local machine\ local admin.