Click the link for the version of Authentication Manager that is deployed in your environment. For versions lower than Authentication Manager 8.4, please go to the RSA Authentication Manager product version page and select the correct version.
Download the am-update-<patch version> *.zip file (for example, am-update-18.104.22.168.zip) from RSA Link.
Extract the *.zip file contents and move the am-update-<patch version>.iso to the /tmp/ directory on the Authentication Manager primary using WinSCP or a similar tool.
Login to the Authentication Manager primary via SSH, vSphere, or direct connection.
Change to root using the following command.
sudo su -
Change the permissions of the patch ISO file to 777:
chmod 777 /tmp/patchfilename.iso
Ensure that the directory /media is not missing:
ls -l /media
If missing then, create a new directory as below.
cd mkdir /media
10.Make sure it has full permissions:
chmod 777 /media
11. From /opt/rsa/am/utils/bin/appliance, copy manageMount.sh to manageMount.sh.orig: and cacheDVDUpdate.sh to cacheDVDUpdate.sh.orig
Edit the file to comment out the original mount_cdrom function by adding :<<'END_COMMENT' before the function and END_COMMENT after the function.
umount_cdrom > /dev/null 2>&1
for i in `seq 0 9`
if [ -b "/dev/sr$i" ]; then
mount -t auto -r "/dev/sr$i" /media
if [ "$?" = "0" ]; then