Installing a new license on RSA Authentication Manager
Originally Published: 2018-07-30
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 7.1, 8.x
Issue
Authentication Manager licenses are stackable, as long as the license numbers are the same between the old license number and new license number.
Resolution
Before applying the new license
- Login to the Authentication Manager primary server's Security Console as a super admin user.
- Navigate to Setup > License > Status and click View Installed Licenses.
- Click on the context arrow next to the License ID number and choose View.
- Compare the license serial number visible in the Security Console to the license number in the license .xml file you received, specifically the license:customerAccountId value.
- If the license numbers are the same, the new license can be installed immediately. Licenses for Authentication Manager are stackable and the new license will be added on top of the existing license.
If the license numbers are the same
If the license numbers are the same, the new license can be installed immediately.
- Within the Security Console select Setup > License > Add New.
- Browse to the directory containing the new license.xml file and select it.
- Click Next then verify that the information regarding your license is correct.
- Click the Install button.
If the license numbers are different
Review article 000046582 - https://community.rsa.com/s/article/The-License-serial-number-being-installed-doesn-t-match-the-license-serial-number-stored-on-the-server-when-installing-an-RSA-Authentication-Manager-license before continuing.
Related Articles
How to install the new RSA ID Plus license 172Number of Views What happens when you reach the license limit of RSA Authentication Manager? 1.24KNumber of Views How to replace an RSA Authentication Manager trial license with a production license 358Number of Views The License/serial number being installed does not match the license/serial number stored on the server when installing an… 2.82KNumber of Views Details on RSA SecurID tokens and RSA Authentication Manager licenses 1.27KNumber of Views
Trending Articles
RSA Authentication Manager Upgrade Process RSA Release Notes for RSA Authentication Manager 8.8 RSA RADIUS Server service failed to start in the RSA Authentication Manager 8.1 Operations Console Microsoft Entra ID External MFA - Relying Party Configuration Using OIDC - RSA Ready Implementation Guide RSA Release Notes: Cloud Access Service and RSA Authenticators
Don't see what you're looking for?