Load balancing not working with sdopts.rec in RSA Authentication Manager 6.0

[#1]

Article Number

000026047

Applies To

RSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Product/Service Type:  Authentication Agent
RSA Version/Condition:  Prior to 7.0

Issue

• Load balancing is not working with sdopts.rec in RSA Authentication Manager 6.0.
• Initialization failed.  A configuration error displays in a pop window when using the Agent Configuration Window.
• RSA Authentication Agent debug information found in ACECLIENT.LOG shows the following:

[2592] 16:59:00.609 File:sdmsg.c Line:150 # Build: 6.0 [364]
[2592] 16:59:00.609 File:ACDLLENT.C Line:61 # Build: 6.0 [364]
[2592] 16:59:00.625 File:acinit.c Line:107 # Entering AceInitializeEx()
[2592] 16:59:00.687 File:creadcfg.c Line:395 # readcfg reading sdconf.rec
[2592] 16:59:00.687 File:creadcfg.c Line:1180 # Unknown directive in SDOPTS.REC file. Line: 1
[2592] 16:59:00.703 File:creadcfg.c Line:989 # SDOPTS fatal error reported previously
[2592] 16:59:00.703 File:creadcfg.c Line:209 # error processing SDOPTS file, reported previously
[2592] 16:59:00.718 File:acinit.c Line:160 # AceInitializeEx: Failed to read configuration record
[2592] 16:59:04.453 File:acinit.c Line:236 # Entering AceShutdown()
[2592] 16:59:04.484 File:acinit.c Line:247 # AceShutdown: Not initialized
[2592] 16:59:04.515 File:acinit.c Line:236 # Entering AceShutdown()
[2592] 16:59:04.546 File:acinit.c Line:247 # AceShutdown: Not initialized

Cause

The sdopts.rec file contains hidden characters not seen in a Windows text editor.

Resolution

To correct this issue,

1. Close all RSA Authentication Agent windows.
2. Use Notepad to open the sdopts.rec file.
3. Choose File > Save As.
4. Make sure that the Save as type option is Text Documents (*.txt).
5. Set Encoding to ANSI.
6. Click Save.

NOTE: More information on the sdopts.rec file is available in the Authentication Manager Administrator's Guide or in the solution on how to control agent host load balancing manually.