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SecurID® Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by SecurID experts.

New PIN Mode and Next Tokencode Mode not working from the web pages using RSA Authentication Agent for Web for Apache on Red Hat Enterprise Linux

Article Number

000031173

Applies To

RSA Product Set: SecurID
RSA Product/Service Type:  Authentication Agent for Web for Apache
RSA Version/Condition: 7.x, 8.x

Issue

  • New PIN Mode is working correctly when using acetest from the command line.
  • Trying New PIN Mode from the SecurID login web page gives the following exception:
103: Response to the New PIN Request took too long. Please try again.


 

Cause

The error is due to a configuration issue on the Apache server.

Resolution

Apache is being run by daemon, so the VAR_ACE directory should be owned by daemon. With the command below, change the owner of the VAR_ACE directory recursively.  In this example, VAR_ACE is set to /var/ace:

chown -R daemon:daemon /var/ace

This command will resolve issues with both New PIN Mode and Next Tokencode Mode.

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Version history
Last update:
‎2020-12-12 01:07 PM
Updated by:
Administrator Administrator

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