OWA HFED integration error with RSA SecurID Access

[#1]

Article Number

000037338

Applies To

RSA Product Set:  SecurID Access
RSA Product/Service Type: Cloud Authentication Service

Issue

The Microsoft Outlook Web Access (OWA) 2013 HTTP Federation Proxy catalog application has been correctly configured.
However users cannot login to OWA from the application portal:  The following message is seen:
 

Unsuccessful logon
 

Cause

The connector is checking for English responses from the OWA application such as "Opening your mailbox."  Responses in another language will cause the log on to fail.

Workaround

Instead of using the OWA 2013 catalog item, create a generic HFED application from a template:

1. Login to the Administration Console and navigate to Applications > My Applications > Add an Application > Create From Template > Choose HTTP Federation Proxy
2. Input a Name for your application and click Next Step.
3. Select Connection Method as Manual and click Next Step.
4. In the Connection Profile section enter:
   • Logon Form URL:  https:<your-OWA-server>/owa/authlogon.aspx
   • Logon Form Action:  https://<your-OWA-server>/owa/auth.owa
   • Logon Form Fields and Input Value Types: 

 

Identifier	Name	Purpose	Value
	isUtf8	Use Form Value
passwordText	passwordText	Constant Value
	destination	Use Form Value
password	password	Password
	forcedownlevel	Use Form Value
	flags	Use Form Value
username	username	Username

5. In Failure Detection enter Indicator: VISIBLE_TEXT, Criteria: Does Not Contain, and Value: <string OWA returns for successful login>.  For German, for example, this string is "the Postfach wird geoffnet"
6. Click Next Step.
7. In the Proxy Settings create two Web Servers, as follows:
   1. Proxy Hostname:  help-outlook-com.<your-protected-domain-name>, Real Hostname:  help outlook.com, Rewrite Rules: Substitute "s|help.outlook.com|help-outlook-com.%DOMAIN_NAME%|qin"
   2. Proxy Hostname:  owa-hfed.<your-protected-domain-name>, Real Hostname:  <your-OWA-server>, Rewrite Rules: Substitute "s|help.outlook.com|help-outlook-com.%DOMAIN_NAME%|qin"
   3. Custom Headers:  Check Verify Certificates checkbox and click Next Step
8. Set the User Access and Portal Display sections as desired.
9. Save and publish.