Article Number
000038963
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: RSA Authentication Manager Prime Kit
Platform: Linux
Issue
The RSA Authentication Manager Prime Kit services (Authentication Manager Integration Services, Help Desk Admin Portal or the Self-Service Portal) fail to start. The operation fails with the following error message.
/opt/rsa/primekit/tomcat/tomcat-ssp/bin/tomcat.pid: Permission denied
/opt/rsa/primekit/tomcat/tomcat-hdap/bin/tomcat.pid: Permission denied
/opt/rsa/primekit/tomcat/tomcat-amis/bin/tomcat.pid: Permission denied
Cause
The user that is used to run the Tomcat service does not have sufficient permissions to one or more of the directories below:
- /opt/rsa/primekit/tomcat/tomcat-ssp/bin/
- /opt/rsa/primekit/tomcat/tomcat-hdap/bin/
- /opt/rsa/primekit/tomcat/tomcat-amis/bin/
Resolution
The easiest way to resolve this issue is to give full permissions to all users on the problematic directory.
- Use SSH to access the RSA Authentication Manager Prime Kit server.
- Run the following command against the directory corresponding to the service with which you are facing the issue.
chmod -R 777 /opt/rsa/primekit/tomcat/tomcat-ssp/bin/
chmod -R 777 /opt/rsa/primekit/tomcat/tomcat-hdap/bin/
chmod -R 777 /opt/rsa/primekit/tomcat/tomcat-amis/bin/
- Restart the RSA Authentication Manager Prime Kit services:
service tomcat-amis restart
service tomcat-hdap restart
service tomcat-ssp restart
The proper way to resolve this issue is to run the reset_perms script to assign the correct permissions to the directory. To do so:
- Use SSH to access the RSA Authentication Manager Prime Kit server.
- Go to the <Prime_installation_directory>/scripts/tools:
cd /opt/rsa/primekit/scripts/tools
- Run the reset permissions script to correct the permissions for all directories:
./3_reset_perms.sh
- Press Enter when prompted to for the script to do its job.
- Restart the RSA Authentication Manager Prime Kit services:
service tomcat-amis restart
service tomcat-hdap restart
service tomcat-ssp restart