Radius Server Crashed with status Unknown after adding alternate IP to authentication Agent on AM 8.x

[#1]

Article Number

000068086

Applies To

SecurID Authentication Manager 8.1 up to 8.5

Issue

Radius failed on AM 8.4 after trying to add alternate IP to radius agent, Both primary and secondary radius tabs on the console are not opening and showing the error

Image description
" server unknown service is running You need to accurately configure a RADIUS server before you can view or edit any RADIUS Clients or Profiles."
Image description
  " Connection to RADIUS server failed due to incorrect certificate."
 

Cause

Unknown

Resolution

Reconfiguration of RADIUS 

1- Login to the Authentication Manager desired instance server via SSH, vSphere or direct connection.

2- Navigate to /opt/rsa/am/server

3- Stop the RADIUS service with the command ./rsaserv stop radius.

4- Navigate to /opt/rsa/am/config

5- Run the command ./config.sh RadiusOCConfig.configure.  

6- Navigate to /opt/rsa/am/server

7- Start the RADIUS service with the command ./rsaserv start radius.

After this RADIUS status should be back online and radius authentications will be back online