Article Number
000033710
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Agent for Web for IIS
RSA Version/Condition: 7.x, 8.x
O/S Version: Microsoft Server 2008, 2008 R2, 2012, 2012 R2
Issue
When clicking
Log In on the RSA login page it immediately redirects to a blank page with the path:
WebID/IISWebAgentIF.dll.
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Cause
There are several possible causes:
- Misconfiguration of the IIS App Pool.
- Javascript is disabled in user's web browser.
- The Web Agent install directory has improper permissions.
Resolution
There are several points to check for fixing this issue:
- The WebID component of RSA Web Agent needs to have the SecurID App Pool in use by it from the IIS management interface.
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- Make sure that Javascript is enabled in the browser from which you are testing.
- Make sure the RSA Web Agent install directory has the proper permissions (that is, read/write by the web server named IUSR).
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Notes
- After making these changes make sure to restart the browser and clear browser cookies.
- And most importantly restart the IIS service by opening PowerShell or a command line window and typing:
iisreset