- Backups are now over 8GB in size and are no longer listed in the Operations Console.
- Unable to manage or perform backups.
- The following error is seen in /opt/rsa/am/server/logs/ops-console.log:
@@@2014-11-28 18:17:25,003 ERROR [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] GUILog.traceException(587) | exception:
java.io.IOException: unexpected EOF with 6144 bytes unread
at org.apache.tools.tar.TarInputStream.read(TarInputStream.java:348)
at org.apache.tools.tar.TarInputStream.skip(TarInputStream.java:160) ...
@@@2014-11-28 19:06:07,762 ERROR [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] GUILog.traceException(587) | exception:
java.io.IOException: unexpected EOF with 5632 bytes unread
at org.apache.tools.tar.TarInputStream.read(TarInputStream.java:348)
at org.apache.tools.tar.TarInputStream.skip(TarInputStream.java:160)
- The Linux CLI does show the backups are being performed and can be listed.
- In the Operations Console, navigate to Maintenance > Backup and Restore > Manage Backups. A maximum of four archived backups is configured, but the directory progress bar shows twelve backup files available. The screen finally times out. A browser window with the message Session Timed Out appears.
- According to the /opt/rsa/am/server/logs/AdminServer_access.log file, Manage Backups was invoked via Operations Console (Maintenance > Backup and Restore > Manage Backups😞
15.156.2.83 2014-11-28 18:16:30 0.0070 POST /operations-console/OC_SelectManageBackupLocation.do 302 505
15.156.2.83 2014-11-28 18:16:30 0.198 GET /operations-console/view/maintenance/oc_RetrieveBackupListProgress.jsp?ptoken=GC3V50WJE949HJB8 200 80
...
15.156.2.83 2014-11-28 19:03:18 0.0020 GET /operations-console/view/maintenance/oc_RetrieveBackupListProgress.jsp?ptoken=19DRUET1RQ7J499T 200 80
15.156.2.83 2014-11-28 19:06:07 470.404 GET /operations-console/OC_ListManageBackups.do?pageaction=list&order=desc&sort=4&ptoken=4VPEZFPC1062G8DC 200 5364
- Checking the /opt/rsa/am/server/logs/ops-console.log, we can see the following error starting 2014-11-28 at 18:17:25 and that finished 2014-11-28 19:06:07.
@@@2014-11-28 18:17:25,003 ERROR [[ACTIVE] ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] GUILog.traceException(587) | exception:
java.io.IOException: unexpected EOF with 6144 bytes unread
at org.apache.tools.tar.TarInputStream.read(TarInputStream.java:348)
at org.apache.tools.tar.TarInputStream.skip(TarInputStream.java:160)
...
@@@2014-11-28 19:06:07,762 ERROR [[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] GUILog.traceException(587) | exception:
java.io.IOException: unexpected EOF with 5632 bytes unread
at org.apache.tools.tar.TarInputStream.read(TarInputStream.java:348)
at org.apache.tools.tar.TarInputStream.skip(TarInputStream.java:160)
Install the latest patch for Authentication Manager 8.1 SP1 and perform the workaround listed below, if necessary.