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SecurID® Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by SecurID experts.

RSA Authentication Manager 8.1 operating system password does not work in VMware console after completing the Quick Setup process

Article Number

000050179

Applies To

RSA Product Set:  SecurID
RSA Product/Service Type:  Authentication Manager
RSA Version/Condition:  8.1 
Platform:  VMware

Issue

The operating system password does not work in a VMware console after completing the Authentication Manager 8.1 Quick Setup process for a VMware virtual server.

Cause

This issue is caused by a known issue where the right shift key stops working altogether in the Linux host environment in VMware.

Resolution

Type in the OS password in the username field and see if what you are typing matches what you see.  If you encounter a problem, try using the left shift key instead. 

Notes

A bug has been reported to VMware.
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Version history
Last update:
‎2022-08-30 02:44 PM
Updated by:
Administrator Administrator

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