RSA Authentication Manager 8.1 SP1 or later reports RADIUS server replication status cannot be determined

[#1]

Article Number

000035254

Applies To

RSA Product Set:  SecurID
RSA Product/Service Type:  RSA Authentication Manager
RSA Version/Condition:  8.1 Service Pack 1 or later

Issue

In the Security Console under RADIUS > RADIUS Servers the replica replication shows a status of Cannot Be Determined.

Cause

A known cause is the Authentication Manager replica instance was not running the same software version as the primary due to software updates being applied to the primary instance.

Resolution

An administrator must ensure the Authentication Manager primary and replica instance(s) in an Authentication Manager deployment are running the same software level. For example, if a primary instance is running Authentication Manager 8.1 Service Pack 1 Patch 15 software. It is expected that the replica instance(s) are also running Authentication Manager 8.1 Service Pack 1 Patch 15 software.

Check the software version level of all Authentication Manager primary and replica instances in an Authentication Manager deployment using the Security Console.  On the Home tab click Software Version Information, as shown below:
 

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Workaround

Should the Authentication Manager primary and replica instance(s) in an Authentication Manager deployment be running the same software, then enabling RSA RADIUS debug on all of the Authentication Manager instances would be the next step in troubleshooting the error.

Refer to How to enable RADIUS debugging/verbose logs with RSA Authentication Manager or contact RSA Customer Support to open a case and seek further assistance.