Article Number
000030689
Applies To
RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.1 SP1 P4 Web Tier
Platform: 2-byte Language, Japanese RHEL 6 Linux
Issue
When running ./rsaserv status on the web tier, the following LookupError error is returned:
[root@jphybcld83 server]# ./rsaserv status
Running as rsaadmin...
Traceback (most recent call last):
File "/opt/RSASecurity/RSAAuthenticationManagerWebtier//components/ims/unix/rsaservManager.py", line 164, in <module>
ret = process()
File "/opt/RSASecurity/RSAAuthenticationManagerWebtier//components/ims/unix/rsaservManager.py", line 134, in process
operationStatus = service.status(dependency)
File "/opt/RSASecurity/RSAAuthenticationManagerWebtier//components/ims/unix/rsaServices.py", line 220, in status
masterServiceList[dep].status(1)
File "/opt/RSASecurity/RSAAuthenticationManagerWebtier//components/ims/unix/rsaServices.py", line 224, in status
self.controller.status(self.description);
File "/opt/RSASecurity/RSAAuthenticationManagerWebtier//components/ims/unix/rsaControllers.py", line 267, in status
print formatForStatus(serviceName, 'ok', 'RUNNING')
LookupError: unknown encoding 'euc-jp-linux'
Cause
- The language pack was imported, but the LANG env variable missing.
- The problem is not with codecs.lookup("euc-jp-linux")
Resolution
To resolve this issue, please export the UTF-8 instead of the euc, as follows:
LookupError: unknown encoding 'euc-jp-linux'
[root@dwivep-RHEL server]# export LANG="ja_JP.UTF-8"
[root@dwivep-RHEL server] locale
LANG=JP.UTF-8
LC_CTYPE="ja_JP.UTF-8"
LC_NUMERIC="ja_JP.UTF-8"
LC_TIME="ja_JP.UTF-8"
LC_COLLATE="ja_JP.UTF-8"
LC_MONETARY="ja_JP.UTF-8"
LC_MESSAGES="ja_JP.UTF-8"
LC_PAPER="ja_JP.UTF-8"
LC_NAME="ja_JP.UTF-8"
LC_ADDRESS="ja_JP.UTF-8"
LC_TELEPHONE="ja_JP.UTF-8"
LC_MEASUREMENT="ja_JP.UTF-8"
LC_IDENTIFICATION="ja_JP.UTF-8"
LC_ALL=
[root@dwivep-RHEL server] ./rsaserv status
Running as devuaer...
RSA Webtier Server [Running]
[root@dwivep-RHEL server] #
Notes
Engineering thinks that the Japanese in UTF-8 is supported, but Authentication Manager probably doesn't support the EUC encoding, so you need to export the env UTF-8 instead of the jp.euc.
