RSA Authentication Manager Embedded Identity Router Fails to upgrade to version 12.10

[#1]

Article Number

000039283

Applies To

RSA Product Set: SecurID Access
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5

Issue

• An RSA Authentication Manager 8.5 embedded identity router fails to upgrade to version 12.10.
• The Administration Console's identity router status indicators for Last Software Update and Software Update Service are both red after the attempted update.
• The identity router version number has not changed.

Cause

Restarting the embedded identity router can cause a problem with the /etc/resolv.conf file.

Resolution

This will be fixed in an upcoming hotfix and/or patch to the embedded identity router.

Workaround

From the RSA Authentication Manager command line,

1. Connect to the embedded identity router.
2. Change to the root user.
3. Update the /etc/resolv.conf file to include 127.0.0.1 as the first nameserver:

rsaadmin@am85:~> docker exec -it idr-container /bin/bash
am85:/ # vi /etc/resolv.conf

search example.com
nameserver 127.0.0.1
nameserver 127.0.0.11
options ndots:0

4. Save and close the resolv.conf.
5. Attempt the identity router update again.