RSA Authentication Manager Embedded Identity Router Fails to upgrade to version 12.10
Originally Published: 2020-09-03
Article Number
Applies To
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.5
Issue
- An RSA Authentication Manager 8.5 embedded identity router fails to upgrade to version 12.10.
- The Administration Console's identity router status indicators for Last Software Update and Software Update Service are both red after the attempted update.
- The identity router version number has not changed.
Cause
Resolution
Workaround
- Connect to the embedded identity router.
- Change to the root user.
- Update the /etc/resolv.conf file to include 127.0.0.1 as the first nameserver:
rsaadmin@am85:~> docker exec -it idr-container /bin/bash am85:/ # vi /etc/resolv.conf search example.com nameserver 127.0.0.1 nameserver 127.0.0.11 options ndots:0
- Save and close the resolv.conf.
- Attempt the identity router update again.
Related Articles
RSA Announces End of Primary Support for RSA Authentication Manager 8.2 Service Pack 1 and a Direct Upgrade to Version 8.5 Number of Views Can an upgraded RSA SecurID Access Identity Router be rolled back to a previous version? Number of Views Upgrade to RSA Identity Governance & Lifecycle 7.0.2 fails with message "Error occurred when determining the version of th… Number of Views Update version is not correct when attempting to perform an upgrade Number of Views Change hostnames on a deployed production environment in RSA Web Threat Detection Number of Views
Trending Articles
Quick Setup Guide - Passwordless Authentication in Windows MFA Agent for Active Directory RSA Authentication Manager 8.9 Release Notes (January 2026) Artifacts to gather in RSA Identity Governance & Lifecycle RSA Governance & Lifecycle 8.0.0 Administrators Guide RSA Governance & Lifecycle 8.0.0 Installation Guide
Don't see what you're looking for?
