When an administrator performs the token resynchronization task for a software token in the RSA Authentication Manager Security Console, it fails with the following message:
Token code incorrect
Running an administrative report shows an administrator has performed the task of software token distribution; however, the software token application has not been updated with the new software token .sdtid file, compressed token format (CTF) URL or CT-KIP URL with an activation code.
Complete the software token distribution by importing the newly distributed software token .sdtid file, compressed token format (CTF) URL or CT-KIP URL with activation code into the software token application.
Be careful when performing software token bulk distribution or individual software token distribution through the Security Console, as once a software token is distributed the new software token sdtid file, compressed token format (CTF) URL or CT-KIP URL with activation code must be used with the software token application for the token codes to work in any SecurID authentication.