SNMP queries and traps not working after configuring Authentication/Privacy passwords on RSA Authentication Manager 8.x

[#1]

Article Number

000031165

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
Platform: Hardware Appliance, Virtual Appliance

Issue

• SNMP receiver is not receiving the Authentication Manager traps, even after checking the configuration on both ends.
• SNMP command line utilities snmpwalk, snmpget and snmptrap return "No Such Object available on this agent at this OID".
• By checking the SNMP configuration file /etc/snmp/snmpd.conf, the proxy line is corrupted as shown below:

am81p:~ # cat /etc/snmp/snmpd.conf
###########################################################################
#
# snmpd.conf
#
#   - created by the snmpconf configuration program
#
###########################################################################

createUser snmp_f0cb53ds
rouser snmp_f0cb53ds noauth .1.3.6.1.4.1.2021
iquerySecName snmp_f0cb53ds
agentSecName snmp_f0cb53ds

###########################################################################
agentaddress 161

proxy -v 3 -u rsasnmp -l noAuthNoPriv 127.0.0.1:8002 .1.3.6.1.4.1.2197 proxy -v 3 -u secidnonprod -l 
authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u 
secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 
5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l 
authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 
-u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 
5M%;aPJ8T9proxy -v 3 -u secidnonprod -l authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -u secidnonprod -l 
authPriv -a SHA -A 5M%;aPJ8T9proxy -v 3 -a SHA -A authPassword -x DES -X privPassword -l authPriv 
agentuser 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 
.1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J
 -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$
 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002
 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J
 -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$
 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002
 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197DcEYRJGGjKBU;J
 -x DES -X 5dAADtHLwqUjqW8rxQJR$ 127.0.0.1:8002 .1.3.6.1.4.1.2197

disk / 1%
load 100.01 100.02 100.03

#monitor -S -r 600 -o dskPath -o dskErrorMsg "disk free space below threshhold" dskErrorFlag != 0
#monitor -S -r 600 -o laNames -o laErrMessage "load above threshhold" laErrorFlag != 0
#monitor -S -r 600 -o memTotalFree -o memTotalReal "total free memory below threshhold" memTotalFree < 1024

#trapsess -v 3 -u remoteuser -a MD5 -A authPassword -x DES -X privPassword -l authPriv 1.2.3.4

• The expected configuration file should look like the below:

am81p:~ # cat /etc/snmp/snmpd.conf
###########################################################################
#
# snmpd.conf
#
#   - created by the snmpconf configuration program
#
###########################################################################

createUser snmp_f0cb53ds
rouser snmp_f0cb53ds noauth .1.3.6.1.4.1.2021
iquerySecName snmp_f0cb53ds
agentSecName snmp_f0cb53ds

###########################################################################
agentaddress 162

proxy -v 3 -u snmpuser -l authNoPriv -a MD5 -A deRSAPwd% 127.0.0.1:8002 .1.3.6.1.4.1.2197

disk / 1%
load 100.01 100.02 100.03

#monitor -S -r 600 -o dskPath -o dskErrorMsg "disk free space below threshhold" dskErrorFlag != 0
#monitor -S -r 600 -o laNames -o laErrMessage "load above threshhold" laErrorFlag != 0
#monitor -S -r 600 -o memTotalFree -o memTotalReal "total free memory below threshhold" memTotalFree < 1024

#trapsess -v 3 -u remoteuser -a MD5 -A authPassword -x DES -X privPassword -l authPriv 1.2.3.4

Cause

The use of some characters in the SNMP Authentication Password or Privacy Password corrupt the snmpd.conf file. Below is a list of characters NOT to use in the Authentication Password or Privacy Password fields:

< > & % `

Resolution

1. Open the Security Console > Setup > System Settings > Network Monitoring (SNMP)
2. Select the Primary Server > Next
3. Reconfigure SNMP using passwords that don't contain the following characters (< > & % `).
4. Check the Apply the above settings to the replica instance(s) upon save.
5. All snmpd.conf file will be recreated with the correct format

Workaround

Reconfigure SNMP using passwords that don't contain the following characters (< > & % `).