The source file name(s) are larger than is supported by file system error while trying to delete RSA Authentication Manager Web Tier folder

[#1]

Article Number

000037280

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager Web Tier Server
RSA Version/Condition: 8.x
Platform: Windows
 

Issue

When trying to delete RSA Authentication Manager Web Tier folder on a Windows Web Tier server, the following error appears:
 

Source Path Too Long
The source file name(s) are larger than is supported by the file system.  Try moving to a location which has a shorter path name, or try renaming to shorter name(s) before attempting this operation.

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Workaround

Follow the following steps to remove the folder:

1. Open a command prompt on the Web Tier server.
2. Enter the following commands:

md C:\DELETE-ME
robocopy C:\DELETE-ME <drive>:\<path>\<top_level_directory_to_delete> /s /mir

3. Delete the two remaining empty folders using the commands:

rd C:\DELETEME
rd

3. 
   
   
   
   rd C:\{path}\{The Top Level Folder To Delete}

Notes

• C:\{path}\{The Top Level Folder To Delete} is the folder directory where the webtier has been installed.