There was a problem processing your request error when trying to edit Date and Time Settings on RSA Authentication Manager 8.x

[#1]

Article Number

000035476

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
 

Issue

• W​hen trying to edit date and time settings on Operations Console, it gives "There was a problem processing your request. Please contact your system administrator! To continue, return home" error. 

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Resolution

1. SSH to the affected Authentication Manager server and login using the rsaadmin account.
2. Sudo to root and when prompted, enter the rsaadmin password again:

   sudo su -

3. Navigate to /usr/bin:

   cd /usr/bin

4. run the following command to disable vmware timesync:

   ./vmware-toolbox-cmd timesync disable

5. Try to edit date and time settings again on the Operations Console.