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SecurID® Knowledge Base

Find answers to your questions and identify resolutions for known issues with knowledge base articles written by SecurID experts.

Token import fails after upgrading to the SecurID Token application 3.0.0

Article Number

000045403

Applies To

RSA Product Set: RSA SecurID
RSA Product/Service Type: Software Token for iPhone
RSA Version/Condition: 3.0
Platform: iOS 14.6

Issue

Token import fails with an error: "Error Occurred Token import unsuccessful. Try again, or contact your IT Help Desk" in SecurID Token 3.0 on iPhones.

Cause

This issue has been reported in defect SWTIPHONE-315.

Resolution

This issue has been resolved in SecurID Token 3.0.2
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Version history
Last update:
‎2022-08-30 01:56 PM
Updated by:
Administrator Administrator

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