Troubleshooting "unsuccessful logon" failure for the SecurID Access Portal
RSA Product Set: SecurID Access
The user attempts to login to the application portal with valid username/password but logon is unsuccessful.
For this article, the cause is due to the user entering incorrect logon credentials.
To investigate an unsuccessful logon an administrator can view the /var/log/symplified/symplified-audit.log which can be obtained as described in the article on how to generate and download an Identity Router log bundle. An invalid user credential will generate an error message similar to what is shown here:
----------START_USER_LOGIN---------- EVENTID=USER_LOGIN DATETIME=Tue Aug 16 22:12:56 UTC 2016 MESSAGE=Unable to authenticate with the credentials you provided. Please try again. RESULT=NOT_AUTHENTICATED REMOTE_IP=192.168.20.100 USERNAME=jpicard NOT_AUTHNED_REASON=Unable to authenticate with the credentials you provided. Please try again. AUTHN_TYPE=UserStore USERID=jpicard ----------END_USER_LOGIN----------