Article Number
000037980
Applies To
RSA Product Set: SecurID Access
RSA Product/Service: Identity Router
Issue
While trying to access the Identity Router VM console for initial configuration, idradmin login is not possible and the console displays the following errors:
httpd2-worker: apr_sockaddr_info_get() failed for linux-rfng
httpd2-worker: Could not reliably determine the server's fully qualified domain name, using 127.0.0.1 for ServerName
Cause
Cause is unknown at this time.
Workaround
As a workaround, please do the following:
- Redeploy the VM.
- Disconnect/disable both Network Interface Cards (NICs).
- Power on the VM.
- After boot completes, power down the VM again.
- Reconnect/enable the lowest numbered NIC.
- Power on the VM.
The administrator should now be able to login to IDR console with idradmin initial credentials and complete the initial IDR configuration.