Unable to activate virtual host certificate; RSA Authentication Manager is unable to activate your selected certificate at this time

[#1]

Article Number

000038408

Applies To

RSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 8.x
 

Issue

• All RSA Authentication Manager services are listed as running. 
• An administrator has generated a Certificate Signing Request (CSR) for the Web Tier and has successfully imported a Signed Virtual Host Certificate.
• Attempting to activate a Virtual Host Certificate fails with the following error:

Authentication Manager is unable to activate your selected certificate at this time. Ensure that all Authentication Manager services are started, and try again.
 

Image description

Resolution

Rebooting the RSA Authentication Manager server would resolve the error and allow an administrator to activate the certificate successfully.
Refer to the documentation on how to reboot the appliance for steps on rebooting the RSA Authentication Manager server.